Privacy Policy

Effective 3/13/2026

1. Introduction

Nichols Center, Inc. (“Nichols Center,” “we,” “us,” or “our”) is committed to protecting the privacy of users of our mobile app accessed through NicholsCenter.org (“App”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the App. By using the App, you consent to the practices described in this policy.

If you have any questions about this policy, you may contact us at tnichols@nicholscenter.org.

2. Information We Collect

We may collect the following types of information:

Personal information you provide:
- Name, email address, phone number, date of birth, and gender (if you create an account or sign up for services).
- Demographic information (e.g., age range, ZIP code) if you participate in surveys or assessments.
- Mental health‑related information entered into the App (e.g., mood logs, symptom check‑ins, goals) in accordance with your consent and applicable clinical‑care standards.
Technical and usage data:
- Device information (type, model, operating system, unique identifiers).
- App usage data (pages visited, features used, time spent, error logs).
- IP address and approximate location (country/region) for analytics and security.
Cookies and similar technologies:
The App may use cookies or similar tracking technologies to improve performance, personalize content, and understand how you use the App.

3. How We Use Your Information

We use your information for the following purposes:

Provide, maintain, and improve the App and our services.
Create and manage your user account.
Deliver mental health and wellness content, resources, and reminders.
Communicate with you (e.g., service updates, appointment reminders, newsletters).
Conduct internal analytics and research to improve programming.
Comply with applicable laws, regulations, and our professional obligations.

We will not sell, rent, or trade your personal information to third parties for marketing or unrelated purposes.

4. How We Share Your Information

We may share your information only in the following situations:

Service providers: With trusted vendors who help us operate the App (e.g., hosting, analytics, technical support), provided they agree to protect your data under confidentiality obligations.
Legal and safety requirements: When required by law, to comply with legal process, protect our rights, or prevent harm to you or others.
With your consent: If you explicitly agree to share specific information (e.g., with a clinician or partner organization).

Any mental health or clinical information will be handled in accordance with applicable confidentiality and HIPAA or state privacy laws as appropriate, and only shared with authorized personnel or partners to whom you have consented in writing.

5. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information, including encryption of data in transit and secure storage practices. However, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, to meet legal obligations, or to resolve disputes. When data is no longer needed, it will be securely deleted or anonymized.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete the personal information we hold about you.
Opt out of non‑essential communications (e.g., marketing emails).
Export your data in a structured, commonly used format (where applicable).

To exercise these rights or ask questions, contact us at [your email]. We will respond within a reasonable timeframe.

8. Children’s Privacy

The App is intended for users aged 13 years or older. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” at the top of this page and encourage you to review the policy periodically. Continued use of the App after changes take effect constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding your privacy or this policy, please contact:

Nichols Center, Inc.
Email: tnichols@nicholscenter.org
Website: https://nicholscenter.org